Support

Frequently asked questions and how to contact us.

Display

My fave disappeared from the Dynamic Island

iOS ends the Dynamic Island and Lock Screen display after at most 8 hours. Oshizome puts it back from the server before that and lets you know with "Your fave is back". If it does not come back, check the following:

  1. Open Oshizome (opening it puts the display back right away).
  2. In the iPhone Settings app → Oshizome, make sure Live Activities and Notifications are on.
  3. In Oshizome, make sure Show on Dynamic Island is on.
  4. Make sure Low Power Mode and Airplane Mode are off and you have a connection.
I want to stop the display

Turn off Show on Dynamic Island in Oshizome. It disappears from the Dynamic Island and Lock Screen, and the server record is deleted right away. Turn it back on any time.

Turning off Live Activities in the iPhone Settings app → Oshizome also stops it.

Where are my photos and names stored?

Only on your iPhone. They are never sent to our server. See the Privacy Policy for details.

Widgets

How do I make a widget design?
  1. In Oshizome, open the Widgets tab and tap New Design.
  2. Choose a style (Simple, Instant Photo, Trading Card, Photo Sticker, Ita-Bag, Ticket) and a shape (square for small and large, wide for medium). Simple, Instant Photo and Photo Sticker are free.
  3. Add parts: photo, text, date and number, sticker, button or backing. Tap a part to select it, drag to move, pinch to resize and rotate with two fingers. You can also bring it forward, send it back, duplicate or delete it.
  4. For photos, choose the shape (circle, heart, star, rounded, square or the cut-out itself), which photo to use and a border. For text, choose from 6 fonts and set the color, size and outline.
  5. Choose a background (solid, gradient, dots, hearts, stripes, check) and its colors, then tap Save.

Free lets you make 1 design. With Oshizome Plus, you can make as many as you like and use every style.

How do I put my design on the Home Screen?

Touch and hold an empty area of the Home Screen → Edit → Add Widget → Oshizome → Fave Design, choose a size and add it. Then touch and hold the widget → Edit Widget to choose which design it shows.

Lock Screen: Touch and hold the Lock Screen → Customize → Lock Screen → tap the area below the clock → choose Oshizome.

The buttons on my widget do not work

Widget buttons use a widget feature of iOS 17 and later and work right there, without opening the app. Cheer adds to today's and the total cheer count, Flip shows the next photo and message, and Fortune draws today's fortune once a day.

If nothing changes, make sure the Home Screen is not in edit mode. If it still does not change, open Oshizome once to refresh the display.

Events and countdowns

How do I show a countdown on show day?

In the Fave tab, tap your fave and use Add Event under Events to enter a name (for example, "Tour opening night") and a date and time. From 24 hours before, the Dynamic Island and Lock Screen count down to the second. For 3 hours after the start, they show "Live now".

To see it on the Dynamic Island, Show on Dynamic Island must be on. A "Next event" field on a widget shows the days left, and counts down to the second on the day.

Cheer and Flip on the Dynamic Island

Touch and hold the Dynamic Island to expand it and you will see Cheer and Flip buttons. The Lock Screen card has a Cheer button too. Both work without opening the app.

Sharing designs

How do I send a design to a friend?

In the Widgets tab, touch and hold a design → Share (or tap the share button at the top of the editor). A link and a QR code appear. Send the link or let your friend scan the QR code.

When your friend opens the link and taps "Open in Oshizome", the design appears with their own fave's photos, and Save adds it to their widgets.

Are my photos sent when I share?

No. The link holds only the layout of the design (style, shape, positions, colors and any text typed into the design). Photos, your fave's name and events are not included. The contents of the link do not reach our server either.

Purchases

How do I restore my purchase (new phone or reinstall)?

Tap Settings → Restore Purchases in Oshizome. You need to be signed in with the same Apple ID you used to buy.

How do I cancel Weekly Plus?

iPhone Settings app → your name at the top → Subscriptions → Oshizome → Cancel Subscription. You can also open it from Settings → Manage Plus in Oshizome. Deleting the App does not cancel. After canceling, you can use Plus until the end of the period.

I want a refund

Apple handles payments, so please request a refund from Apple at reportaproblem.apple.com.

Contact

If this did not help, please email us. Including your iPhone model, iOS version and Oshizome version (at the bottom of Settings) helps us answer faster.

Email us

Process Craft AI (Rintaro Sakino) rintaro.sakino@process-craft-ai.com